Service
After-sales service system has the following contents:
1. Under the normal storage, transportation, maintenance and use conditions of the customer, when the product cannot be used normally due to manufacturing quality problems, three guarantees (warranty, return and replacement) services are provided.
2. When receiving the quality information feedback, the handling opinions will be put forward within 24 hours. After the normal operation, the reasons will be analyzed and the responsibilities will be clarified.
3. Provide necessary technical documents and product certificates for ex-factory products.
4. Provide spare parts, installation, commissioning and maintenance services in a timely manner according to customer needs or agreements, and provide technical training to customer-related personnel.
5. For large-scale engineering projects, the production, testing and inspection will be organized according to the requirements of the bidding documents, and the customer's on-site acceptance will be coordinated.
6. Organize the procurement of raw materials and parts and the production and inspection of products in strict accordance with IS09001 standards.
In the process of using the product, if the customer finds that the product cannot be used normally, he can immediately consult the after-sales service department of the marketing center, and explain in detail the model, specification, use environment, fault condition, purchase date and service requirements of the product used. After the after-sales service department puts forward the handling suggestions, if it still cannot be resolved, it will be decided to send someone or make other handling.
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